Emdigo 3D Support

Frequently Asked Questions

  1. I would like to download Emdigo 3D, where is it available?
  2. How do I download Emdigo 3D onto my handset?
  3. I have downloaded Emdigo3D but I am not sure how to use it.
  4. How can I exit Emdigo 3D to access other phone features?
  5. I downloaded Emdigo3D onto my phone but can't find it.
  6. When I opened my phone, the auto-start feature unexpectedly displayed content that I have never seen before.
  7. I am unable to browse any content with Emdigo 3D. I see the message "Failed to Load."
  8. How do I add or remove content from auto-start?
  9. How do I add or remove a custom dialing skin?
  10. I have turned on auto-start but Emdigo 3D does not automatically start when I open my phone.
  11. My phone automatically restarted when I opened it or got stuck on an emdigo 3D image.
  12. I would like to remove Emdigo3D from my phone, how can I do this?


Q: I would like to download ActionScreens, where is it available?

A: Emdigo 3D is now available from Alltel Wireless, it will be launched on Verizon Wireless on September 4, 2007

Q: How do I download Emdigo 3D onto my handset?

A: Visit our How to Get our Products section for download information

Q: I have downloaded Emdigo3D but I am not sure how to use it.

A: You should download our Quick Start Guide for more information. The quick start guide is available in this section.

Q: How can I exit Emdigo 3D to access other phone features?

A: You can exit emdigo 3D by pressing the right "EXIT" soft key on the Home screen (navigate back to the home screen via the "back", or "home" soft keys) or simply by pressing the "end-call" key, or by pressing "CLR" multiple times. To restart emdigo 3D, simply close and re-open your phone (selected handsets only) or manually launch the application.

Q: I downloaded Emdigo3D onto my phone but can't find it.

A: To manually launch emdigo 3D (on phones that do not support auto-launch or after "auto-start" feature has been turned off in the emdigo 3D application), use the navigation keys on your handset and:

1) Click on "MENU"
2) Navigate to "Get It Now" and:
 
3a) Select "Get PIX and FLIX"
4a) Select "2. Get New PIX"
5a) Select "Emdigo3D"

OR
 
3b) Select "5. Get Going"
4b) Select "Emdigo3D"

Note: The menu system depends on handset type. Typically, Emdigo 3D is stored in your directory for downloaded applications.

Q: When I opened my phone, the auto-start feature unexpectedly displayed content that I have never seen before.

A: One of the features of Emdigo 3D is automatic content updates and suggestions. The automatic updates allow us to load the latest content onto your phone when it is not in use. Occasionally, we may also provide you with content suggestions or sponsored "bonus content." You can modify the default application settings (such as auto-start or updates) in the settings menu which can be accessed from the main menu.

Q: I am unable to browse any content with Emdigo 3D. I see the message "Failed to Load."

A: You are either in an area without network reception (Emdigo 3D requires network reception to load content and icons) or your phone is set to "airplane mode" (cellular antenna turned off).

Q: How do I add or remove content from auto-start?

A: The auto-start feature displays one piece of content randomly chosen from your purchased/saved content, or always displays a specific piece of content if it is set by you as the "Autostart" content. You can set or unset a particular content as the chosen auto-start content as follows:

1) Download and purchase any content item.
    2a) Press the right "MENU" soft key to enter the content items menu.
    3a) In the content item menu, you set or unset auto-start items.

  OR

2) Review your purchased content in the "My Stuff" category
3) Select and view the content item you wish to add to auto-start
    4) Press the right "MENU" soft key to enter the content items menu.
    5) In the content item menu, you set or unset auto-start items.

Q: How do I add or remove a custom dialing skin?

A: Some emdigo 3D content items come with dialing skins that that extend the look-and-feel of your content directly to your phone's dialing feature. To set or unset a custom dialer:

1) Download and purchase any content item.
    2a) Press the right "MENU" soft key to enter the content items menu.
    3a) In the content item menu, you set or unset the dialer.

  OR

2) Review your purchased content in the "My Stuff" category.
3) Select and view the content item you whish to use as dialer.
4) Press the right "menu" soft key to enter the content items menu.
5) In the content item menu, you set or unset the dialer.
6) If you don't want to use custom dialers for phone calls, exit Emdigo3D
    by pressing the "hang-up" key before you start dialing.

Note: The dialing skin feature is not available on certain handsets.

Q: I have turned on auto-start but Emdigo 3D does not automatically start when I open my phone.

A: Unfortunately, some phones do not support the Emdigo3D auto-start capability. If your handset does not support auto-start, you need to start Emdigo 3D manually.

If your phone does support auto-start (e.g. most Motorola RAZR and KRZR), re-launch Emdigo 3D manually and review your auto-start setting in the "SETTINGS" menu (navigate from the HOME screen). If this problem persists, contact technical support.

Q: My phone automatically restarted when I opened it or got stuck on an emdigo 3D image.

A: Even though our QA team has thoroughly tested for compatibility issues, there may be situations where our software conflicts with other software installed on your phone. Review recently installed software and contact technical support if the problem persists. If you have two Emdigo applications installed (e.g. Emdigo 3D and NFL Team Tailgate), disable the "Auto-Update" feature of the application that is currently not in use to avoid potential conflicts between the idle application and any other software that may be currently in use.

Q: I would like to remove Emdigo3D from my phone, how can I do this?

A: To remove Emdigo3D from your handset, use the navigation keys on your handset and:

1) Click on "MENU"
2) Navigate to "Get It Now" and:
 
3a) Select "Get PIX and FLIX"
4a) Select "2. Get New PIX"
5a) Select "Emdigo3D"

  OR

3b.) Select "5. Get Going"
4b.) Select "Emdigo3D"
5.) Open the "Options" menu with the right menu key and select "Remove App"

Note: The menu system depends on handset type. Typically, Emdigo 3D is stored in your directory for downloaded applications. Warning: Deleting Emdigo3D will also delete all purchased content items!

Product Information